Understanding Cisco Contact Center Enterprise Foundations (CCEF)
Flexible Hours
100 Assignments
Instructor Led online Training
50 LMS Access
24X7 Support
100% Skill Level
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Course Overview
Enroll for the one days Understanding Cisco Contact Center Enterprise Foundations (CCEF) v1.0 certification training from Koenig Solutions accredited by Cisco. The Understanding Cisco Contact Center Enterprise Foundations (CCEF) v1.0 course gives you an overview of the Cisco® Packaged Contact Center Enterprise (PCCE) and Unified Contact Center Enterprise solutions. You will gain an understanding of contact center basics and describe the available Cisco contact center solutions and intended target customers. You will also focus on the Cisco Contact Center Enterprise (CCE) family of products and explore key features and functionality of the solution including architecture, major system components, and tools used for administration and reporting. This course is the foundation for additional courses required to deploy, configure, support, and troubleshoot Cisco CCE solutions.
This course is designed for:
- Account and project managers
- Business liaisons
- Deployment engineers
- Managers overseeing CCE deployments
- Technical sales
After taking this course, you should be able to:
- Provide a high-level overview of the Cisco Contact Center portfolio
List the key components within the Packaged Contact Center Enterprise (PCCE) architecture and their functions
Describe how calls flow through PCCE using appropriate terms and naming conventions
Introduce the tools used in the configuration, scripting, reporting and support of a PCCE deployment
Identify advanced features available within the PCCE solution
Fees
Online Live One to One Training
20,100
Objective
Course Prerequisites
To fully benefit from this course, you should have the following knowledge:
- Basic knowledge of networking (Windows Active Directory, SQL) and components (servers, routers, switch) is helpful but not required
- Working knowledge of Unified Communications Manager and Voice Gateways
- Basic understanding of IP networks
Recommended Cisco offerings that may help you meet these prerequisites:
- Implementing and Administering Cisco Solutions (CCNA®)
- Understanding Cisco Foundation Collaborations (CLFNDU)
Recently Trained Students
Jessica Biel
– Infosys
My instructor had sound Knowledge and used to puts a lot of effort that made the course as simple and easy as possible. I was aiming for with the help of the ZebLearn Online training imparted to me by this organization.
Richard Harris
– ITC
I got my training from Gaurav sir in the Microsoft Azure Certification Training, I would like to say that say he is one of the best trainers. He has not even trained me but also motivated me to explore more and the way he executed the project, in the end, was mind-blowing.
Placement Partner
