Cisco/IPT and UCCX

Flexible Hours

100 Assignments

Instructor Led online Training

50 LMS Access

24X7 Support

100% Skill Level
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4.9 out of 1000+ Ratings
Course Overview
Cisco IPT Overview
The Cisco IPT and UCCX course will give you a detailed overview on the Cisco Unified Communications System including the concepts of IP telephony, Voicemail and Contact center based in system administration, its function, features, and configuration. During the training, you will also learn about the understanding of system concepts: clustering, Call signalling, Call routing, Gateway protocols, digit manipulation, and phone features. In this course you’ll also learn to integrate Cisco Unified IM and Presence and Unity Connection with the Cisco Unified CM. This course also includes Unified CCX integration with the CUCM along with Teams, Supervisor, Skill management and Contact Center reporting using CUIC.
The Cisco IPT and UCCX course will give you a detailed overview on the Cisco Unified Communications System including the concepts of IP telephony, Voicemail and Contact center based in system administration, its function, features, and configuration. During the training, you will also learn about the understanding of system concepts: clustering, Call signalling, Call routing, Gateway protocols, digit manipulation, and phone features. In this course you’ll also learn to integrate Cisco Unified IM and Presence and Unity Connection with the Cisco Unified CM. This course also includes Unified CCX integration with the CUCM along with Teams, Supervisor, Skill management and Contact Center reporting using CUIC.
The related base course for this Koenig Carfted course is “Implementing Cisco Collaboration Devices (CICD) and Deploying Cisco Contact CenterExpress (UCCXD) v 6.0” where you could get fundamental skills to complete this advanced course more efficiently.
You will learn:
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• Deploying Cisco Unified CM Cluster and troubleshoot related issues
• Exploring Phone Registration and Cisco Unified IP Phones
• Call signalling and gateway protocols
• Bandwidth Management and region Configuration
• Route Plan Configuration
• Digit Manipulation troubleshooting on Gateway
• CUBE configuration and troubleshooting
• Understanding security concepts in Cisco Unified CM
• Understanding Media Resources
• User administration in CUCM
• Features and Services
• Cisco Unity Connection integration with the Cisco Unified CM using SIP and SCCP
• Cisco Unified IM&P integration with the Cisco Unified CM
• Script management in UCCX
• Contact Center reporting using CUIC
• Utilizing multiple troubleshooting tools i.e CLI, OS Admin page, RTMT, DNA and Bulk Administration
Pre-requisite
- CCNA Routing & Switching and Collaboration Fundamental (CLFNDU)

Fees
Online Live One to One Training
24 Hrs of Instructor-led Training
Flexible Schedule
1:1 Doubt Resolution Sessions
Attend as many batches for Lifetime
52,000
Objective
Course Prerequisites
- CCNA Routing & Switching and Collaboration Fundamental (CLFNDU)

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