Cisco/IPT and UCCX

Cisco/IPT and UCCX

Flexible Hours

100 Assignments

Instructor Led online Training

50 LMS Access

24X7 Support

100% Skill Level

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4.9 out of 1000+ Ratings

Course Overview

Cisco IPT Overview
The Cisco IPT and UCCX course will give you a detailed overview on the Cisco Unified Communications System including the concepts of IP telephony, Voicemail and Contact center based in system administration, its function, features, and configuration. During the training, you will also learn about the understanding of system concepts: clustering, Call signalling, Call routing, Gateway protocols, digit manipulation, and phone features. In this course you’ll also learn to integrate Cisco Unified IM and Presence and Unity Connection with the Cisco Unified CM. This course also includes Unified CCX integration with the CUCM along with Teams, Supervisor, Skill management and Contact Center reporting using CUIC.

The related base course for this Koenig Carfted course is “Implementing Cisco Collaboration Devices (CICD) and Deploying Cisco Contact CenterExpress (UCCXD) v 6.0” where you could get fundamental skills to complete this advanced course more efficiently.

You will learn:

    • Deploying Cisco Unified CM Cluster and troubleshoot related issues
    • Exploring Phone Registration and Cisco Unified IP Phones
    • Call signalling and gateway protocols
    • Bandwidth Management and region Configuration
    • Route Plan Configuration
    • Digit Manipulation troubleshooting on Gateway
    • CUBE configuration and troubleshooting
    • Understanding security concepts in Cisco Unified CM
    • Understanding Media Resources
    • User administration in CUCM
    • Features and Services
    • Cisco Unity Connection integration with the Cisco Unified CM using SIP and SCCP
    • Cisco Unified IM&P integration with the Cisco Unified CM
    • Script management in UCCX
    • Contact Center reporting using CUIC
    • Utilizing multiple troubleshooting tools i.e CLI, OS Admin page, RTMT, DNA and Bulk Administration

  • CCNA Routing & Switching and Collaboration Fundamental (CLFNDU)


Online Live One to One Training

24 Hrs of Instructor-led Training
Flexible Schedule
1:1 Doubt Resolution Sessions
Attend as many batches for Lifetime



Course Prerequisites

  • CCNA Routing & Switching and Collaboration Fundamental (CLFNDU)

Recently Trained Students

Jessica Biel

– Infosys

My instructor had sound Knowledge and used to puts a lot of effort that made the course as simple and easy as possible. I was aiming for with the help of the ZebLearn Online training imparted to me by this organization.

Richard Harris


I got my training from Gaurav sir in the Microsoft Azure Certification Training, I would like to say that say he is one of the best trainers. He has not even trained me but also motivated me to explore more and the way he executed the project, in the end, was mind-blowing.

Placement Partner


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