ASCCX – Advanced Scripting for CISCO Unified Contact Center Express
Flexible Hours
100 Assignments
Instructor Led online Training
50 LMS Access
24X7 Support
100% Skill Level
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Course Overview
The Advanced Scripting for Cisco Unified Contact Center Express – ASCCX training course will give you the advanced knowledge on the topics that were learned in UCCX. The training will give you a detailed overview of implementing the features that extend the functionality of Cisco Unified CCX using the advanced tools available in the premium version of the product. You will also learn about the Agent Desktop Interface, Desktop Administrator, the Desktop Workflow Administrator.
- Unified CCX engineers
- UCCX Administrators
Fees
Online Live One to One Training
35,500
Objective
Course Prerequisites
- Should have attended UCCX training or equivalent knowledge
- Hands-on UCCX experience
On completion of this training you will know:
- Overview of Cisco Unified CCX
- Common Utilities & Practices
- Database Queries
- Skills-Based Routing
- Basic & Advanced ACD Routing
- Non-Queuing ACD Callback Methods
- Session Management and Enterprise Data Review
- Advanced ACD Callback Options
- Web Contacts Overview
Recently Trained Students
Jessica Biel
– Infosys
My instructor had sound Knowledge and used to puts a lot of effort that made the course as simple and easy as possible. I was aiming for with the help of the ZebLearn Online training imparted to me by this organization.
Richard Harris
– ITC
I got my training from Gaurav sir in the Microsoft Azure Certification Training, I would like to say that say he is one of the best trainers. He has not even trained me but also motivated me to explore more and the way he executed the project, in the end, was mind-blowing.
FAQ
We offer below courses:
Implementing Cisco Collaboration Core Technologies (CLCOR 350-801) – 2020 Version –
CCNP Collaboration (Collaboration Applications)
Administering Cisco Unified Communications Manager v11.x – ACUCM v11.x –
Intro to IP Telephony –
Deploying Cisco Contact CenterExpress (UCCXD) v 6.0 –
Implementing Automation for Cisco Collaboration Solutions (CLAUI) – 2020 Version –
AUCCE1 -Administering Cisco Unified Contact CenterEnterprise, Part 1 –
Koenig Course for Implementing Cisco Collaboration Devices (CICD) –
Koenig Course for Implementing Cisco Video Network Devices (CIVND)
Placement Partner
