Integrating Cisco Enterprise Chat & Email with UCCE (ICCE)
Flexible Hours
100 Assignments
Instructor Led online Training
50 LMS Access
24X7 Support
100% Skill Level
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Course Overview
In this 4-day hands-on custom course, students will discover how to deploy Cisco Enterprise Chat and Email into an existing Enterprise Contact Center environment.
The Koenig Crafted course covers the details needed to prepare an both UCCE and ECE environments for the integration and configurations steps required to do the actual integration. Students will gain experience with the operations and administration tasks required for initial ECE deployment as well as ongoing system administration such as enabling SSO, importing objects, preparing queues and workflows, using the scripting tool, generating reports, enabling system logs for troubleshooting. Students will also see how to implement features that enhance ECE operations for Agents. This course also describes feature enhancements that will be available in ECE 12.0.
The base course for this Koenig Crafted Course is “DUCCE -Deploying Cisco Unified Contact Center Enterprise”, the course is intended for system engineers engaged with the day-to-day interaction with the Cisco Unified Contact Center Enterprise (CCE) product. During the class, students will learn the Unified CCE deployment capabilities, processes, fault tolerance, installation, and basic troubleshooting options.
This course is designed for partners and customers responsible for deploying and administering ECE in the UCCE environment.
- Learn operations and administration tasks required for initial ECE deployment Ongoing system administration such as enabling SSO, importing objects, preparing queues and workflows
- Use the scripting tool
- Generate reports
- Enable system logs for troubleshooting
- Implement features that enhance ECE operations for Agents
Fees
Online Live One to One Training
On Request
Objective
Course Prerequisites
- The prerequisites for this course are that the student has knowledge and experience deploying and administering and maintaining Cisco UCCE.AUCCE1 can help you achieve the prerequisite.
Recently Trained Students
Jessica Biel
– Infosys
My instructor had sound Knowledge and used to puts a lot of effort that made the course as simple and easy as possible. I was aiming for with the help of the ZebLearn Online training imparted to me by this organization.
Richard Harris
– ITC
I got my training from Gaurav sir in the Microsoft Azure Certification Training, I would like to say that say he is one of the best trainers. He has not even trained me but also motivated me to explore more and the way he executed the project, in the end, was mind-blowing.
FAQ
We offer below courses:
Advanced Scripting for Cisco Unified Contact Center Express – ASCCX –
AUCCE1 -Administering Cisco Unified Contact CenterEnterprise, Part 1 –
IPT and UCCX –
Deploying Cisco Contact CenterExpress (UCCXD) v 6.0 –
AUCCE2-Administering Cisco Unified Contact Center Enterprise, Part 2 –
DUCCE -Deploying Cisco Unified Contact Center Enterprise
Placement Partner
