SAP IS Telecommunications Training for Telecom Business Processes

SAP IS Telecommunications is a specialised training program focused on the SAP industry solution used by telecom providers. It explores telecom-specific customer management, service provisioning, product and tariff structures, billing integration, and order-to-cash processes. Learn how SAP IS Telecom supports the operational workflows behind fixed-line, mobile, and communications services, while connecting industry requirements with core SAP business functions.
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The Sap Is Telecommunications Training Program collaborates with leading telecom solution providers. Participants gain access to proprietary APIs and integration kits used by top operators.

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alok kumar singh
sap hcm
Jeevak Placed
Jeevak
Consultant
Abhijit S. Getme Upskilled
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Consultant Engineer
Kartik Singh Placed
Kartik Singh
SAP SD
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Hemant Khainar
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Curriculum

SAP IS Telecommunications, Telecommunications Training Program, SAP IS Telecom, ZeblearnIndia, SAP training Course Syllabus Structure

The Sap Is Telecommunications Training Program curriculum includes modules on billing cycles, rating engines, and revenue assurance. Learners also explore SAP CRM for subscriber lifecycle management with real case data.

  • Overview of the telecommunications industry
  • Key challenges faced by telecom companies (high customer expectations, regulatory requirements)
  • Role of SAP IS Telecommunications in addressing industry-specific needs
  • SAP IS Telecommunications architecture and integration with other SAP modules (CRM, FI, CO, SD)
  • Overview of telecom services supported (mobile, broadband, fixed-line, data services)

  • Overview of master data specific to telecom (network elements, tariffs, rate plans)
  • Managing customer master data in SAP IS Telecommunications
  • Managing product master data (services, devices, and bundles)
  • Configuration of tariff structures, rate plans, and discounts
  • Integration of master data with CRM for customer interactions

  • Overview of customer lifecycle management in telecom
  • Configuring and managing telecom-specific customer interactions
  • Handling lead-to-cash processes for telecom services
  • Managing customer segmentation, profiling, and personalized offers
  • Configuring customer self-service portals for telecom services
  • Integration of CRM with marketing and sales campaigns

  • Overview of billing processes in telecom (postpaid, prepaid, hybrid models)
  • Configuring SAP IS Telecommunications billing for telecom-specific scenarios
  • Managing complex tariff and billing structures for mobile, broadband, and fixed-line services
  • Real-time billing and mediation for telecom services
  • Handling convergent invoicing and payment processes
  • Integration with SAP FI for financial accounting and revenue recognition

  • Overview of service order management in telecom
  • Configuring service order processing for telecom services (installation, activation, maintenance)
  • Managing service requests and work orders in SAP IS Telecommunications
  • Integration with SAP PM (Plant Maintenance) for network infrastructure management
  • Handling field service operations and technician dispatching
  • Managing SLAs (Service Level Agreements) and service warranties

  • Managing telecom-specific sales processes in SAP SD
  • Configuring contract management for telecom services
  • Handling sales of devices, subscriptions, and service bundles
  • Managing order-to-cash processes for telecom products
  • Integration with SAP SD for order fulfillment and invoicing
  • Handling distribution channel management for telecom retail stores

  • Overview of financial processes in the telecommunications industry
  • Managing revenue streams for telecom services (recurring vs. one-time charges)
  • Cost allocation and controlling in telecom services
  • Handling regulatory accounting and reporting (GAAP, IFRS)
  • Integration with SAP FI and CO for financial consolidation and reporting
  • Managing profitability analysis and financial performance for telecom offerings

  • Overview of network resource management for telecom services
  • Managing telecom network elements and resources in SAP
  • Handling network expansion and capacity planning
  • Integration with SAP PM (Plant Maintenance) for network maintenance
  • Managing network infrastructure projects using SAP PS (Project Systems)
  • Tracking network availability and service performance

  • Overview of regulatory requirements in the telecom industry (FCC, TRAI, OFCOM)
  • Managing compliance with telecom regulations using SAP IS Telecommunications
  • Handling legal interception requests and customer privacy compliance
  • Managing regulatory reporting and auditing
  • Configuring tariff approvals and regulatory submissions
  • Integration with SAP GRC (Governance, Risk, and Compliance) for telecom regulatory compliance

  • Overview of product lifecycle management in telecom
  • Managing new product development (services, devices, and bundles)
  • Configuring product releases and upgrades in SAP IS Telecommunications
  • Handling end-of-life management for outdated telecom services
  • Integration with SAP PLM for product lifecycle tracking
  • Managing product performance and customer feedback for continuous improvement

  • Overview of network operations management in telecom
  • Configuring service assurance processes for telecom networks
  • Handling incident management and network outages
  • Managing fault and performance monitoring using SAP IS Telecommunications
  • Integration with third-party network management systems (NMS)
  • Reporting on network KPIs (Key Performance Indicators) for service quality

  • Overview of partner relationships in the telecom industry (resellers, MVNOs)
  • Configuring interconnect billing for partner telecom services
  • Managing revenue sharing agreements with telecom partners
  • Handling settlement processes for interconnect charges
  • Managing telecom wholesale billing processes
  • Integration with SAP IS Telecommunications for partner relationship management

  • Managing mobile and digital services (apps, content, data plans)
  • Configuring mobile-specific offerings (prepaid, postpaid, data plans)
  • Handling digital service subscriptions and billing (OTT services, streaming)
  • Managing mobile device lifecycle (procurement, sale, and service)
  • Integration with SAP IS Telecommunications for digital content management
  • Managing customer self-service and mobile apps for telecom services

  • Overview of data analytics in telecom
  • Configuring reports and dashboards for telecom-specific KPIs
  • Managing customer churn and retention analytics
  • Handling customer usage data and trend analysis
  • Integration with SAP BW (Business Warehouse) and SAP HANA for real-time analytics
  • Leveraging machine learning for predictive analytics in telecom services

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    SAP IS Telecommunications Training for Telecom Business Processes — Flexible Batches For You

    StatusDateTypeScheduleTime
    SOLD OUT 30 Aug 2026 Weekend SAT - SUN (08 Weeks) 18:00 - 20:00
    FILLING FAST 4 Sep 2026 Weekday MON - FRI (08 Weeks) 08:00 - 10:00
    AVAILABLE 9 Sep 2026 Weekend SAT - SUN (08 Weeks) 10:00 - 12:00
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    FAQ

    Frequently Asked Questions

    Q: What core modules does SAP IS Telecommunications cover? A: SAP IS Telecommunications includes billing, CRM, and network management modules designed for telecom operators. Q: How does SAP IS Telecommunications streamline customer billing? A: It automates rating, invoicing, and payment processing to reduce billing cycle time by up to 30%. Q: Can SAP IS Telecommunications integrate with existing network infrastructure? A: Yes, it provides APIs and adapters that connect seamlessly to legacy OSS/BSS systems.

    What is SAP IS Telecommunications Training Program and why is it used in billing, charging, CRM, subscriber mgmt?

    What core business processes are handled in SAP IS Telecommunications Training Program?

    How does SAP IS Telecommunications Training Program work in real enterprise scenarios?

    What are the key components or sub-modules in SAP IS Telecommunications Training Program?

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