SAP CRM Training & Certification | Online SAP CRM Course

What is SAP CRM Training?

A customer calls to complain about a late delivery. The service agent cannot see the sales order, the sales rep does not know about the complaint, and marketing sends the same customer a discount email the next day. SAP CRM fixes this by keeping marketing, sales and service for each customer in one system.

SAP CRM training teaches you how that system is set up and used. Our SAP CRM training is live online SAP CRM training on SAP CRM 7.0 with SAP ECC 6.0, so you learn from a trainer in real time, ask doubts in class and practise each process yourself.

What You Learn in These SAP CRM Classes

Basics, Objectives and Solution Overview

First, the SAP CRM training explains what SAP CRM covers, who it is for, what you need before you start, and how front-office and back-office processes connect across the value chain.

Base Customization and Master Data

Next, you set up business partners, organisational models and products in SAP CRM 7.0, and see how they link with SAP ECC 6.0. Clean master data is the base of every later SAP CRM class.

CRM 7.0 Web UI Configuration

The Web UI is the screen users work on every day, and it is a common SAP CRM certification topic in cloud exams too. In this part of the SAP CRM training, you configure views, fields and business roles so each user sees only what they need.

Marketing, Sales and Service

These three SAP CRM classes are the core of the course. You create campaigns and target groups in marketing, move leads into opportunities and quotations in sales, and handle service orders, complaints and contracts in service.

E-Commerce, Mobile Sales and the Interaction Center

You then see how customers order online through Internet Sales, how field reps work with mobile sales, and how call centre agents use the Customer Interaction Center (Web Client) to answer customers quickly.

Middleware

Finally, the SAP CRM training covers middleware, which moves customers, products and orders between SAP CRM and SAP ERP. If you want to understand the ERP side of orders better, our SAP SD training is the natural companion.

SAP CRM Online Course Highlights

What You Get	Details
Course Length	8 weeks of SAP CRM training, 2 hours a day
Batches	Weekday (Mon–Fri, 8:00–10:00 AM IST) or weekend (Sat–Sun) online SAP CRM training
Mode	Live SAP CRM classes with a trainer, plus recordings
Syllabus	13 modules: master data, Web UI, marketing, sales, service, e-commerce, mobile, Interaction Center and middleware
Certificate	Zeblearn course certificate, plus SAP CRM certification guidance
Career Help	Resume building, mock interviews and placement support after SAP CRM training
Fee	₹60,000 for the SAP CRM course, with EMI options

This SAP CRM online course is built around doing, not just watching, which also helps with SAP CRM certification. In each session of SAP CRM training, the trainer explains a customer process in simple words, shows it in SAP CRM, and then you repeat it yourself.

Why Choose Online SAP CRM Training at Zeblearn?

Online SAP CRM training only works when classes are live and practical. Here is what our SAP CRM online course gives you:

Live SAP CRM classes: a real trainer, not pre-recorded videos
Hands-on SAP CRM training: every process practised in the system
Recordings of all SAP CRM training sessions: revise anything you missed
SAP CRM certification guidance: the right exam path for your goal
Placement support: resume, mock interviews and referrals after the online SAP CRM training

SAP CRM Training or SAP Cloud CRM: Which Should You Learn?

Be clear about this before you join. SAP CRM 7.0 is on-premise software, and SAP has set the end of mainstream maintenance for SAP Business Suite 7, which includes SAP CRM, at the end of 2027, with optional extended maintenance to 2030. Many companies still run it, so support and upgrade roles exist, but new projects are mostly in the cloud. That is why SAP CRM training works best as a base: the ideas of business partners, leads, opportunities and service orders carry straight into our SAP C4C training and the newer SAP Sales Cloud V2 training.

Who Should Join This SAP CRM Training?

SAP SD consultants who want to add the customer side through SAP CRM training
Sales, marketing and service professionals who want SAP CRM certification and practical skills
MBA and BBA graduates looking for a functional SAP role
SAP CRM end users who want to become consultants through online SAP CRM training
ABAP developers who support CRM systems and want to learn the functional side

Prerequisites for SAP CRM Training

No coding is needed for SAP CRM training. A basic idea of how companies sell, market and serve customers is enough. Knowing SAP SD helps, but the trainer starts from the basics in the first SAP CRM classes. If you later want to change CRM screens and logic, our SAP ABAP training covers the technical side.

Your SAP CRM Training Learning Path

Start SAP CRM training with the basics and solution overview
Set up master data and organisational models during SAP CRM training
Configure the Web UI and business roles in SAP CRM training
Run marketing campaigns, sales cycles and service orders in online SAP CRM training
Learn Internet Sales, mobile sales and the Interaction Center in the SAP CRM online course
Connect SAP CRM and SAP ERP through middleware in online SAP CRM training
Choose your SAP CRM certification path and prepare for interviews

Curriculum

SAP CRM Training Course Syllabus Structure

This SAP CRM training syllabus moves from basics and master data to Web UI, marketing, sales, service, e-commerce, mobile sales, the Interaction Center and middleware. Each module of the SAP CRM online course is practised step by step.

● SAP CRM (Customer Relationship Management) is an integrated application
● Developed by SAP AG for business software requirements
● Designed for midsize and large organizations
● Applicable across all industries and sectors
● Focuses on customer loyalty, value, and profitability
● Covers the entire value chain
● Uses front-office and back-office functionalities
● Supports industry-specific business processes

● Provides a unified web-based user interface
● Delivers CRM-centric solutions tailored to business users
● Covers marketing, sales, and service channels
● Includes embedded analytics
● Supports end-to-end industry-specific processes
● Automates customer relationship management
● Improves customer engagement and efficiency
● Runs on the SAP NetWeaver platform

● Basic understanding of CRM business processes
● Knowledge of marketing concepts
● Awareness of vendors and customers
● Understanding of sales and service processes
● Familiarity with web clients
● Basic customer marketing skills

● Introduction to mySAP CRM
● mySAP CRM as a complete business solution
● CRM architecture overview
● Component integration
● Key capabilities of mySAP CRM
● Channels of customer interaction
● Career opportunities in mySAP CRM

● Overview of CRM Server Technology
● Account Management (Business Partner Master)
● Product Master
● Organization Management
● Territory Management
● Transaction Processing
● Item Categories
● Activity Management
● Partner Processing
● Status Profiles
● Actions
● Pricing Fundamentals (ECC 6.0)
● Condition Technique
● Pricing Procedure Determination (ECC 6.0)

● Interface Overview
● IC Business Role
● Navigation Bar Profile
● Logical Links
● Layout Profile
● Technical Profile
● Component Workbench

● Introduction to SAP CRM Marketing
● Marketing Planning
● Campaign Management
● Marketing Calendar
● Marketing Analytics
● Business Partner Segmentation
● Segment Builder Tool
● Personalized Mail Forms
● External List Management
● Product Proposals
● Lead Management

● Sales Cycle Overview
● Opportunity Management
● Copying Control
● Quotation Process
● Order Process
● Quotation Management
● Order Management
● Special Functions in Sales Transactions
● Visit Planning
● Contract Management
● Status Management
● Transaction Processing
● Partner Processing

● Overview of CRM Service
● Installed Base Management
● Individual Objects
● Service Agreements
● Service Contracts
● Service Plans
● Service Order Management
● Product Service Letters
● Complaints Management
● Returns Management
● Warranty Processing
● Case Management

● Introduction to Internet Sales
● B2B Scenarios
● B2C Scenarios
● Product Catalog
● Product Proposals
● Top-N Products
● Cross Selling
● Up Selling
● Down Selling

● Introduction to Mobile Sales
● Architecture Overview
● System Setup
● Administration Console
● Client Console
● Mobile Application Studio
● Mobile Repository Server

● Interaction Center Overview
● Framework and Components
● IC Web Functions
● Communication Architecture
● Creating IC Business Roles
● Configuring IC Business Role Profiles
● Account Identification Profile
● Agent Inbox Settings
● Alert Modeling
● Scripting
● Category Modeler

● CRM Middleware Overview
● Middleware Concepts
● Administration Console
● Adapter Objects
● Initial Load
● Delta Load
● BDocs Overview
● Types of BDocs
● BDoc Modeler
● Data Exchange with R/3 Backend
● Monitoring
● Error Handling

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SAP CRM Certification: What Is Available Today

Official SAP CRM certification is given only by SAP. Here is the honest picture: we could not find a current SAP CRM certification exam for on-premise SAP CRM 7.0 on SAP Learning. SAP’s current customer experience exams are for its cloud products. So, after SAP CRM training you receive a Zeblearn course certificate, and if you want an official SAP CRM certification path, the closest exams are the two below.

SAP CRM Certification Path	SAP Sales Cloud V2	SAP Service Cloud V2
Exam code	C_C4H47	C_C4H56
Format	System-based	System-based
Duration	2 hours	3 hours
Pass score	75%	67%
Language	English	English
How to book	SAP Learning	SAP Learning

Which SAP CRM Certification Path Fits You?

If your work is mainly sales, choose Sales Cloud V2 as your SAP CRM certification path. If it is service desks and tickets, choose Service Cloud V2. Either way, SAP CRM training gives you the core ideas for SAP CRM certification, but plan extra self-study on the cloud screens before you book, because these are not the same system.

SAP CRM Certification Cost

The SAP CRM certification fee for these exams is set by SAP and paid directly to SAP. Prices change, so check the current SAP CRM certification cost in rupees on SAP Learning before you book. The SAP CRM course fee at Zeblearn does not include any SAP CRM certification fee.

Do You Need SAP CRM Certification for a Job?

Not always. Many SAP CRM support and upgrade roles are filled on skills and project knowledge rather than SAP CRM certification. Still, an SAP CRM certification on a cloud product shows recruiters you are ready for newer projects too. So treat SAP CRM certification as a useful extra, and let your SAP CRM training projects carry the interview.

How Our SAP CRM Training Helps You Prepare

SAP CRM training covers the core ideas both SAP CRM certification exams build on
Hands-on SAP CRM training on sales, service and master data
SAP CRM training guidance on what changes in the cloud and what to study for SAP CRM certification
Weekly quizzes in the SAP CRM online course, written in SAP CRM certification style
Help from our counsellors after SAP CRM training to choose and book your SAP CRM certification exam

SAP CRM Training Practice Test

Take our free SAP CRM training practice test before you join. It checks your sales, service and SAP CRM basics, shows your weak areas, and gives you a certificate when you pass.

Take Free Practice Test

SAP Customer Relationship Management (SAP CRM) Training Certificate

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SAP CRM Training with Placement Support

Our SAP CRM training does not end with the last class. After your SAP CRM online course, the placement team works with you until you are ready for interviews:

Resume and LinkedIn Profile: written to show your SAP CRM training and the processes you configured
Mock Interviews: with working SAP CRM consultants, including SAP CRM certification questions
Interview Referrals: to our hiring partners
Lifetime Access: to recordings of your SAP CRM classes for revision

Placement support means guidance and referrals; your job offer still depends on your interview performance.

SAP CRM Interview Questions You Will Practise

In mock interviews after SAP CRM training, you explain the difference between a lead and an opportunity, how a business partner is replicated to SAP ERP through middleware, how a business role controls the Web UI, and how a service order is processed. You answer from what you did in your SAP CRM training, so your answers sound real.

Careers

Jobs After SAP CRM Training

After SAP CRM training and SAP CRM certification, you can apply for roles such as:

SAP CRM Functional Consultant
SAP CRM Support Consultant
SAP CRM Sales or Service Analyst
SAP CRM End User or Key User
SAP CX Consultant (with cloud skills)

Many people who finish an SAP CRM online course and SAP CRM training move into cloud roles over time. Service specialists often add SAP Cloud for Service training, and marketing specialists add SAP Marketing Cloud training.

Companies still running SAP CRM, IT services firms and SAP partners all hire people with SAP CRM training for these roles. SAP CRM training with real practice helps you stand out, and adding a cloud SAP CRM certification later keeps your profile future-ready.

Why Zeblearn

What You Get at Zeblearn

Zeblearn is a premier institute offering training in SAP, Workday, Data Science, Full-Stack Development, Salesforce, Machine Learning, Software Testing and more — available both online and in classroom, for students, working professionals and entrepreneurs.

Expert-Led Training
Globally Recognized Certifications
Dedicated Job Placement Support
Hands-On Learning
Flexible Learning Options
Affordable Course Fees
Career Growth Opportunities

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Awards & Recognition

India's Leadership Excellence Award 2026

Global SAP Training Spotlight Award

Brandman India · 2026

After You Complete

Get exclusive access to career resources upon completion

After your SAP CRM training ends, you keep access to recordings of your SAP CRM classes and study material in our LMS, plus mock interviews and career guidance.

Evaluation & Practice Sessions

Participate in expert-led mock interviews and skill evaluation sessions after program completion.

Learning Simulation (LMS)

Lifetime access to LMS with recorded sessions, hands-on practice, and updated learning resources.

Career & Placement Assistance

Resume building, profile optimization, interview preparation, and placement guidance from industry experts.

Live Sessions

60-Minute Free Webinar with Certificate

Join our live sessions and earn a free certificate. Limited seats available!

Date	Time IST	Course / Module	Register
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Student Portal

Everything your batch needs, in one place

Live classes, recordings, daily practice, case studies and progress tracking — all inside your portal, on any device.

Live classes, one-click join Next class, time and link with a live countdown

Every session recorded Revisit any class you missed, any time

Daily T-Codes A fresh set of SAP transaction codes every day

Daily interview questions New questions daily, answers hidden until you try

Daily SAP updates Release changes and certification news as it happens

Real business case studies Scenarios you configure yourself, step by step

Hands-on live projects End-to-end work you can talk about in interviews

Complete resource library Videos, notes, PDFs, ebooks and question banks

Progress & attendance Track topics, sessions and your attendance record

Doubts answered by trainers Ask against a class, get a reply on the same thread

Global certification support Exam codes, mock tests and booking guidance

Alumni network Referrals and interview intel from placed students

Enroll Today

SAP CRM Training Batches: Online SAP CRM Training Dates

Status	Date	Type	Schedule	Time
SOLD OUT	1 Nov 2026	Weekend	SAT - SUN (08 Weeks)	18:00 - 20:00
FILLING FAST	6 Nov 2026	Weekday	MON - FRI (08 Weeks)	08:00 - 10:00
AVAILABLE	11 Nov 2026	Weekend	SAT - SUN (08 Weeks)	10:00 - 12:00

Limited Time Offer

₹120,000

₹60,000

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EMI options available · No-cost study now, pay later

FAQ

SAP CRM Training FAQs

Clear answers about SAP CRM training, SAP CRM classes, fees and SAP CRM certification paths.

Yes, as a base. Many companies still run SAP CRM, but Business Suite 7 mainstream maintenance ends in 2027, so pair SAP CRM training with a cloud SAP CRM certification.

SAP CRM is on-premise software. SAP C4C, now sold as SAP Sales Cloud and SAP Service Cloud, is cloud based. The core ideas you learn in SAP CRM training carry over to both.

Yes, if the SAP CRM classes are live and hands-on. Our online SAP CRM training has a real trainer, recordings and practice, so you build the same skills from home.

The SAP CRM course runs for 8 weeks, with 2-hour SAP CRM classes in a weekday or weekend batch. Practice between classes makes the SAP CRM training stick.

The SAP CRM training fee is ₹60,000 with EMI options. It covers live SAP CRM classes, recordings, practice, the course certificate and placement support.

We could not find a current SAP CRM certification exam for on-premise SAP CRM 7.0 on SAP Learning. The closest SAP exams today are SAP Sales Cloud V2 and SAP Service Cloud V2.

Choose SAP Sales Cloud V2 (C_C4H47) if you work in sales, or SAP Service Cloud V2 (C_C4H56) for service. Plan some extra self-study on the cloud screens first.

No. Any SAP CRM certification fee is paid directly to SAP and can change, so check the current amount on SAP Learning before you book.

Yes, especially MBA or BBA graduates in sales or marketing. Start as an end user or support consultant, and add a cloud SAP CRM certification to grow faster.

No. Functional SAP CRM training is about configuration and business processes. Coding is only needed if you want to change Web UI logic, which is ABAP work.

Yes. SD consultants already know customers, pricing and orders, so SAP CRM training adds marketing and service, and a SAP CRM certification path makes the profile wider.

The CRM Web UI is the browser screen SAP CRM users work on. In SAP CRM classes you configure its views, fields and business roles so each user sees only what they need.

The Interaction Center is the SAP CRM workspace for call centre agents. It shows the customer history in one place, so agents can answer calls and emails quickly.

CRM middleware moves data such as customers, products and orders between SAP CRM and SAP ERP, so both systems stay in sync. The SAP CRM training covers how it works.

Yes. Every SAP CRM class is recorded, so you can revise or catch up on any part of the online SAP CRM training you missed.

Yes. Pick the weekend batch of online SAP CRM training or the early-morning weekday SAP CRM classes, and use recordings when work gets busy.

Choose an SAP CRM online course with live classes, hands-on practice, honest guidance on SAP CRM certification and placement help. Recorded-only courses rarely make you job-ready.

Common roles are SAP CRM functional consultant, support consultant, sales or service analyst and key user. A cloud SAP CRM certification opens SAP CX roles.

Yes. After SAP CRM training you get resume help, mock interviews with SAP CRM consultants and interview referrals. It is support, not a job guarantee.

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