• Introduction to SAP CS

• Service Process Overview

• Service Notifications & Categories

• Service Orders

• Equipment & Functional Locations

• Relationship between CS and Warranty Management

• Warranty Relevance in Service Orders

• Warranty Object Types

• Warranty Types

• Warranty Profiles

• Warranty Categories

• Claim Types & Processing Types

• Warranty Grouping and Assignment

• Master Data Configuration Practice

• Warranty Determination Logic

• Condition-based Determination

• Warranty Selection Conditions

• Automatic Warranty Detection

• Manual Warranty Selection

• Validity Checks and Authorization

• Real-time Demonstration

• Warranty Claim Creation

• Claim Lifecycle Stages

• Review & Approval Process

• Claim Rejection Handling

• Claim Adjustment & Reprocessing

• Financial Posting of Claims

• Workflow for Claim Approval

• Warranty Pricing Schema

• Condition Types

• Settlement Methods

• Credit & Debit Memo Processing

• Vendor Settlement

• Cost Distribution

• Revenue Recognition

• Serial Number Profiles

• Equipment Master Creation

• Assignment of Warranty to Equipment

• Warranty History Tracking

• Serial-based Claim Processing

• Reports & Monitoring

Extended Warranty Setup

• Extended Warranty Configuration

• Sales & Activation of Extended Warranty

• Renewal Process

• Monitoring & Expiry Tracking

• Customer Communication Flow

Rules & Settings

• Define Warranty Types

• Assign Processing Types

• Configure Claim Rules

• Warranty Schema Setup

• Settlement Rule Configuration

• Testing & Validation

• Warranty Claim Reports

• Cost & Failure Analysis

• KPI Monitoring

• Trend Analysis

• Custom Reports

• Dashboard Usage

• Automobile Warranty Process

• Electronics Manufacturing

• Industrial Equipment Warranty

• End-to-End Scenario Execution