• Overview of SAP Public Sector Solutions
• Introduction to SAP Tax and Revenue Management (TRM)
• TRM in the SAP Landscape (Integration with FI-CA, CRM, etc.)
• Core Concepts and Architecture
• Key Business Processes in TRM
• Business Partner Concept in Public Sector
• Business Partner Roles and Relationships
• Business Agreement and Contract Accounts
• Integration with Customer/Vendor Master
• Taxpayer Master Data Management
• Registration Lifecycle: New, Update, Termination
• Multiple Registrations (VAT, Sales Tax, Income Tax, etc.)
• Validations and Workflow Approvals
• Managing Account Relationships
• Risk Categorization and Segmentation
• Rules-based Tax Assessment
• Tax Calculation Configuration
• Assessment Notices and Billing
• Integration with External Systems (e.g., GIS or Income Systems)
• Mass Processing and Simulation Tools
• Creating Invoices (Manual and Automatic)
• Document Types and Billing Classes
• Deferred and Recurring Billing
• Integration with Convergent Charging (if applicable)
• Adjustments and Credit/Debit Notes
• Introduction to FI-CA (Contract Accounts Receivable and Payable)
• Payment Processing (Cash, Bank, Online)
• Dunning and Collection Strategies
• Write-offs, Refunds, and Installments
• Revenue Distribution and Clearing Rules
• Taxpayer Service Requests
• Handling Refunds and Returns
• Dispute and Appeal Management
• Workflow and Case Handling
• Logging and Resolution of Objections
• Compliance Monitoring Tools
• Risk and Fraud Management
• Internal Audit Reporting
• Audit Trails and Logging
• Reporting to Tax Authorities
• Predefined Reports in SAP TRM
• Building Custom Reports using SAP Query or CDS Views
• Integration with SAP BI/BO for Analytics
• Dashboards and KPIs for Revenue Monitoring
• Audit Reports and Regulatory Reporting
• Integration with CRM (Customer Relationship Management)
• Integration with GIS (Geographic Information System)
• Integration with Payment Gateways
• Data Exchange via Web Services, IDOCs, BAPIs
• Interfacing with Legacy Systems
• IMG Configuration for TRM
• Tax Type, Product Type, and Main/Sub Transactions
• Configuration of Dunning and Interest Calculation
• Business Rules Framework (BRF+)
• Enhancements using BADI and User Exits
