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Overview of Contract Accounts Receivable & Payable (FI-CA)
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Role of FI-CA in SAP IS-U utilities
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Integration with Billing (BI), Customer Service (CS), and Device Management (DM)
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FI-CA architecture and key concepts
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Creation and maintenance of contract accounts
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Handling multiple contracts per customer
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Account groupings and classifications
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Setting up payment terms and limits
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Processing incoming payments (cash, bank transfer, direct debit)
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Automatic and manual clearing of invoices
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Refund processing and adjustments
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Payment monitoring and reporting
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Configuring dunning procedures
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Managing overdue accounts and reminders
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Handling disputes and escalations
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Integration with customer service for communication
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FI-CA with Billing (BI)
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FI-CA with CRM and Device Management (DM)
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FI-CA with Meter Reading (MR)
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Financial reconciliation and reporting
FI-CA with Billing (BI)
FI-CA with CRM and Device Management (DM)
FI-CA with Meter Reading (MR)
Financial reconciliation and reporting
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FI-CA standard and custom reports
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Outstanding items and account statements
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Collection performance and KPIs
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Audit and compliance reporting
