Salesforce Business Analyst Certification Training | Master Requirements Gathering & Salesforce Implementation

The Salesforce Business Analyst Certification Training from ZebLearn prepares you to pass the official Salesforce Certified Business Analyst exam while gaining practical skills in bridging business needs with Salesforce solutions across the full implementation lifecycle.

Learn customer discovery techniques, stakeholder collaboration, business process mapping, requirements elicitation, user story writing, Agile methodologies, solution design validation, user acceptance testing, and exam-specific strategies covering all certification exam sections including 17% Customer Discovery, 23% Stakeholder Collaboration, and 18% User Stories.

Ideal for business analysts, CRM consultants, project managers, systems analysts, and Salesforce administrators seeking certification credentials and hands-on expertise to drive successful Salesforce projects through requirements analysis, process optimization, and stakeholder alignment in enterprise environments.

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SAP MM

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Senior System Admin

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sap hcm

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Consultant

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Consultant Engineer

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SAP SD

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SAP MM Consultant

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SAP MM

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SAP SD Consultant

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Shubham

SAP ABAP Consultant

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Shashikant

Structure Engineer

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Khushbu

Sap hcm

Placed

Nishant Kaushik

SAP MM

Upskilled

manideepak

Manager

Career switch

Hari Shankar Jha

Senior System Admin

Upskilled

alok kumar singh

sap hcm

Placed

Jeevak

Consultant

Upskilled

Abhijit S. Getme

Consultant Engineer

Placed

Kartik Singh

SAP SD

Upskilled

Hemant Khainar

SAP MM Consultant

Placed

Neeraj Khanna

SAP MM

Placed

Burna Vinay Kumar

SAP SD Consultant

Placed

Shubham

SAP ABAP Consultant

Career switch

Shashikant

Structure Engineer

Career switch

Khushbu

Sap hcm

Curriculum

Salesforce Business Analyst Certification, ZebLearn, online course, business analysis, Salesforce training Course Syllabus Structure

Salesforce Business Analyst Certification delivers practical, hands‑on experience for real‑world challenges. ZeblearnIndia’s labs let you configure live dashboards and automate business processes within a sandbox environment.

• Overview of business analysis in Salesforce ecosystem
• Roles and responsibilities of a Salesforce Business Analyst
• Understanding project lifecycle and stakeholders
• Industry use cases and applications
• Career paths and certification overview

• Core Salesforce architecture
• Sales Cloud, Service Cloud, and Experience Cloud
• Standard and custom objects
• Data models and workflows
• Navigation and key features

• Techniques for eliciting requirements
• Stakeholder interviews and workshops
• User stories and use cases
• Functional and non-functional requirements
• Documentation and traceability

• Business process analysis
• BPMN and workflow diagrams
• Identifying gaps and improvements
• Value stream mapping
• Change impact analysis

• Data modeling and governance
• Data migration and quality
• Reporting and dashboards
• KPI and performance tracking
• Data-driven decision making

• Agile and Scrum fundamentals
• Sprint planning and backlog management
• Collaboration with development teams
• User acceptance testing (UAT)
• Continuous improvement

• Translating requirements into Salesforce solutions
• Configuration vs customization
• Automation tools
• Integration and APIs
• Security and compliance

• Test planning and execution
• Functional and regression testing
• Defect management
• Validation and sign-off
• Quality assurance

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Why Zeblearn

What You Get at Zeblearn

Zeblearn is a premier institute offering training in SAP, Workday, Data Science, Full-Stack Development, Salesforce, Machine Learning, Software Testing and more — available both online and in classroom, for students, working professionals and entrepreneurs.

Expert-Led Training
Globally Recognized Certifications
100% Job Placement Support
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Flexible Learning Options
Affordable Course Fees
Career Growth Opportunities

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Awards & Recognition

India's Leadership Excellence Award 2026

Global SAP Training Spotlight Award

Brandman India · 2026

After You Complete

Get exclusive access to career resources upon completion

Salesforce Business Analyst Certification builds practical expertise in Salesforce Business Analyst Certification through structured, hands-on ZeblearnIndia training. Learners work on real scenarios designed to match current industry expectations.

Evaluation & Practice Sessions

Participate in expert-led mock interviews and skill evaluation sessions after program completion.

Learning Simulation (LMS)

Lifetime access to LMS with recorded sessions, hands-on practice, and updated learning resources.

Career & Placement Assistance

Resume building, profile optimization, interview preparation, and placement guidance from industry experts.

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Salesforce Business Analyst Certification Training | Master Requirements Gathering & Salesforce Implementation — Flexible Batches For You

Status	Date	Type	Schedule	Time
SOLD OUT	30 Aug 2026	Weekend	SAT - SUN (08 Weeks)	18:00 - 20:00
FILLING FAST	4 Sep 2026	Weekday	MON - FRI (08 Weeks)	08:00 - 10:00
AVAILABLE	9 Sep 2026	Weekend	SAT - SUN (08 Weeks)	10:00 - 12:00

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FAQ

Frequently Asked Questions

Q: What topics are covered in the Salesforce Business Analyst Certification exam? A: The exam tests knowledge of requirement gathering, solution design, and Salesforce data modeling. Q: How many continuing education credits does the Salesforce Business Analyst Certification award? A: It awards 10 continuing education credits recognized by Salesforce’s professional development program. Q: Is prior Salesforce admin experience required to sit for the Salesforce Business Analyst Certification? A: No, the certification accepts candidates with business analysis backgrounds even without admin credentials.

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