BMC Remedy Training for IT Service Management Workflows

BMC Remedy Training introduces the platform used to manage core IT service management processes, from incident logging and ticket assignment to service requests and resolution tracking. Explore how Remedy supports structured workflows, queues, priorities, escalations, and communication between service desk teams and users. The course focuses on applying BMC Remedy in day-to-day support operations and understanding the records, statuses, and process controls behind effective incident management.
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Jeevak Placed
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Consultant
Abhijit S. Getme Upskilled
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Consultant Engineer
Kartik Singh Placed
Kartik Singh
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Curriculum

BMC Remedy Training, IT Service Management, ZeblearnIndia, incident management, free course Course Syllabus Structure

The Bmc Remedy Training syllabus covers incident lifecycle, service catalog design, and SLA automation. Learners complete 30+ lab exercises that mirror real enterprise environments.

  • Overview of IT Service Management (ITSM) concepts.
  • Introduction to BMC Remedy: history, purpose, and components.
  • Key features and benefits of BMC Remedy.

  • Understanding the BMC Remedy architecture:
  • Overview of integration with other systems and tools.

  • Pre-installation requirements and system architecture considerations.
  • Step-by-step installation process for BMC Remedy.
  • Configuration of Remedy applications and modules.
  • Best practices for system configuration and management.

  • Overview of the BMC Remedy User Interface (UI).
  • Navigation tips and tricks for effective use.
  • Customizing the user interface to meet organizational needs.

  • Introduction to the Incident Management process.
  • Creating, managing, and resolving incidents in BMC Remedy.
  • Utilizing incident templates and categorization.
  • Reporting and tracking incidents.

  • Overview of Problem Management concepts.
  • Creating and managing problem records.
  • Root cause analysis and workarounds.
  • Integrating Problem Management with Incident Management.

  • Introduction to Change Management processes.
  • Creating and processing change requests.
  • Change assessment, approval, and implementation.
  • Post-implementation review and documentation.

  • Overview of Service Request Management.
  • Creating and managing service requests.
  • Integrating with a service catalog.
  • Automation of service request fulfillment.

  • Understanding the importance of Knowledge Management in ITSM.
  • Creating and managing knowledge articles.
  • Best practices for knowledge sharing and utilization.
  • Integrating Knowledge Management with Incident and Problem Management.

  • Overview of reporting capabilities in BMC Remedy.
  • Creating custom reports and dashboards.
  • Analyzing data for continuous improvement.
  • Utilizing performance metrics and KPIs.

  • Integrating BMC Remedy with other ITSM tools and platforms.
  • Overview of BMC Remedy APIs for custom integrations.
  • Automating workflows using BMC Remedy workflow designer.
  • Best practices for automation in service management.

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    BMC Remedy Training for IT Service Management Workflows — Flexible Batches For You

    StatusDateTypeScheduleTime
    SOLD OUT 30 Aug 2026 Weekend SAT - SUN (08 Weeks) 18:00 - 20:00
    FILLING FAST 4 Sep 2026 Weekday MON - FRI (08 Weeks) 08:00 - 10:00
    AVAILABLE 9 Sep 2026 Weekend SAT - SUN (08 Weeks) 10:00 - 12:00
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    FAQ

    Frequently Asked Questions

    Q: What core skills does BMC Remedy Training develop? A: BMC Remedy Training equips learners with incident management automation and change workflow configuration. Q: How does BMC Remedy Training support IT Service Management processes? A: BMC Remedy Training aligns the platform with IT Service Management standards, enabling unified ticketing and asset tracking. Q: Is there a free BMC Remedy Training option available through Zeblearn? A: Zeblearn offers a free BMC Remedy Training module that introduces core ticket lifecycle concepts.

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