DevOps Institute/Certified Agile Service Manager (CASM)®
Flexible Hours
100 Assignments
Instructor Led online Training
50 LMS Access
24X7 Support
100% Skill Level
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Overview
Certified Agile Service Manager (CASM)® training course gives an introduction to Agile Service Management, the application, and integration of agile thinking into service management processes and process design projects. Agile thinking improves IT’s viability and effectiveness and empowers IT to deliver value in the face of changing requirements. As Dev and Ops have been working in corresponding with Dev focused on Agile/Scrum and Ops focused on ITSM/ITIL, this course endeavors to unite individual achievements to deliver full business value.
- Anyone interested in learning about Agile & Scrum from a products and process perspective
- Process owners & process designers
- Developers interested in helping make processes more agile
- Managers looking to bridge multiple practices into a DevOps environment
- Employees & managers responsible for designing, re-engineering or improving process
- Consultants guiding their clients through process improvement & DevOps initiatives
- Internal & external suppliers Process stakeholders
Fees
Online Live One to One Training
45,000
Objective
Course Prerequisites
- Completion of pre-class task
- Familiarity with Scrum Familiarity with IT and IT administrations
Light-footed Process Improvement
- Aligning Processes with Strategic Goals
- CSI Sprints and Plan-Do-Check-Act
- Sustaining Improvements
- Assessing Process Maturity
- Implementing Process Improvements
- Working with Line Managers
- Overcoming Resistance to Change
Estimating Value
- Demonstrating Value
- Leading and Lagging Performance Indicators
- Critical Success Factors and Key Performance Indicators
- Service Level Agreements and Operational Level Agreements
- Conducting Measurement Reviews
- Communicating Performance
Procedure Improvement Tools and Technologies
- Beginning
- Difficulties and Critical Success Factors
- Extra Sources of Information
Test Preparations
- Exam Requirements, Question Weighting, and Terminology List
- Sample Exam Review
FAQ
We offer below courses:
Combo of ( Scrum Master & Agile Expert Certified )
Combo of ( Scrum Product Owner & Agile Expert Certified )
Agile Master Certified –
PMI Agile Certified Practitioner (PMI-ACP)® –
Scrum Developer Certified –
PRINCE2 Agile Foundation –
Scrum Master Certified –
Scrum Product Owner Certified (SPOC) –
APMG International Agile PM Foundation & Practitioner –
PRINCE2 agile practitione
Placement Partner