AUCCE1 -Administering Cisco Unified Contact CenterEnterprise, Part 1/500-450
![](https://zeblearn.com/resource/img/icons/time_management.png)
Flexible Hours
![](https://zeblearn.com/resource/img/icons/Checklist-clipart.png)
100 Assignments
![](https://zeblearn.com/resource/img/icons/users.png)
Instructor Led online Training
![](https://zeblearn.com/resource/img/icons/icon-big-lms.png)
50 LMS Access
![](https://zeblearn.com/resource/img/icons/24x7acces.png)
24X7 Support
![](https://zeblearn.com/resource/img/icons/promtsupport.png)
100% Skill Level
Enquire Now
4.9 out of 1000+ Ratings
Course Overview
AUCCE1 -Administering Cisco Unified Contact CenterEnterprise, Part 1 Certification Training Course Overview
AUCCE1 -Administering Cisco Unified Contact Center Enterprise, Part 1 5 days training course is intended for system engineers and customers involved with the support of a UCCE solution deployed in a CVP comprehensive environment. This course explores the requirements, resources and tools needed to perform routine adds, moves and changes in the inbound/outbound UCCE environment.
AUCCE1 -Administering Cisco Unified Contact Center Enterprise, Part 1 5 days training course is intended for system engineers and customers involved with the support of a UCCE solution deployed in a CVP comprehensive environment. This course explores the requirements, resources and tools needed to perform routine adds, moves and changes in the inbound/outbound UCCE environment.
Audience:
- This course is designed for those individuals who are administering a UCEE solution, or responsible for Level 1-2 support.
![](https://zeblearn.com/resource/img/cisco-certification.jpg)
Fees
Online Live One to One Training
24 Hrs of Instructor-led Training
Flexible Schedule
1:1 Doubt Resolution Sessions
Attend as many batches for Lifetime
41.500
Objective
Course Prerequisites
- Basic understanding of networking (Windows A/D, SQL) and components (servers, routers, switch)
- Well understanding of Unified Communications Manager and Voice Gateways
- Basic understanding of contact center operations
After completion of this course; you will be able to:
- Troubleshoot the basic components and operations of the Unified CCE solution
- Configure & script a basic UCCE CVP deployment
- Perform the ICM configuration tasks required to support basic agent functionality
- Build & test a basic ICM script utilizing microapps
- Configure & script UCCE to support reporting requirements, precision queuing and RONA
- Deploy the CVP VXML component in a Unified CCE solution successfully
- Generate basic reports using Cisco Unified IC
![](http://zeblearn.com/resource/img/course-banner.jpg)
FAQ
We offer below courses:
Advanced Scripting for Cisco Unified Contact Center Express – ASCCX –
Deploying Cisco Contact CenterExpress (UCCXD) v 6.0 –
AUCCE2-Administering Cisco Unified Contact Center Enterprise, Part 2 –
DUCCE -Deploying Cisco Unified Contact Center Enterprise
The cost is USD 300.
Placement Partner